What do some of our customers say…

Hi George (and I think it was Danny who installed the heater)!
I just wanted to say a BIG thank you for coming up and organising our new wood heater to be installed. It has made our little house a home.

It is so great to have this done so quickly. What superb customer service. I’m so impressed. So is my husband – He even just called me a few moments ago to make sure it still looked amazing. We had, had somebody in weeks ago (after I had chased them for three weeks with emails and phone calls trying to get a quote)telling us it could not be done. THEN quoting me $4900 plus GST to install a gas heater. I’m so glad I kept looking and contacted you. So I’m going to say it again I’m so impressed. By the speed of your service. You have proved to me that great customer service is not dead.

Again THANK YOU
Kindest regards
Two very happy customers
Imogen and Scott.


Hi George
Just a note to say how happy I am that we found your Company when we were looking for a gas heater.I told you we went to Brookvale and Hornsby and then took the trip to Nth Richmond and your sales knowledge and advise was exceptional compared to the other places and your price left the others for dead. You went to a lot of trouble to connect the heater to show us how it worked, then when Laurence arrived to install the Coonara he was terrific and when he left all you could see was the heater not a bit of dirt or dust anywhere. You have a very happy family here at Pennant hills that we went to Hawkesbury Heating for a good deal.

Thanks again George
Kind Regards
John Carroll


Hi George,

Just wanted to say thanks very much for the heater and organising
everything. The installer (sorry forgot his name) was absolutely
brilliant, did a great job and obviously knew exactly what he was doing.
First class job. Thanks!

Regards

David Telfer


Dear George,
We would like to express our gratitude for your great service.
Recently we have purchased a Lopi gas fire from your store. It was recommended to us by our friends from Blue Mountains – a very happy customer of yours.
Discussing with you our needs and expectations to suit our home in a friendly and relaxed manner helped us to reach a quick decision. The price you offered us was very satisfying.
You also have a great team supporting you. Especially, we would like to mention your installer Steve. We live over 40 km away but he didn’t mind to visit us to advise on the best solution to our home. The installation of the heater went with no delay and taking great care to details while keeping our place clean and tidy. Well done Steve!
While dealing with you, George, you made us feel welcome and well looked after. If it happens that we are in your area we will definetly drop-in and say hello like we do with our friends.
Yours very happy customer.
Grace and Chris


Hi Tiarna,

Thank you very much for all the help you gave me.

Can you please forward our email trails to your manager, because I would 
like him/her to know the exceptional customer service you gave me, as the 
service you gave is very rare these days. You were very prompt with 
replying and gave all the info i needed and were extremely helpful. I may 
even send a quick email to weber complementing your stores service and to 
remind them/let them know, that they can feel confident that they have 
chosen hawkesbury heating as a preferred specialist supplier of their 
product.

Regards
Alice

 

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Hi George, please find attached finished fireplace – we are very happy with
it. Thank you for the gift & the timber for the feature wall. Your dad was
awesome when we were there last time – shame you weren’t there.
Thank you again for the great service.
 
Louie & Veronica
 

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Just want to say thank you to Matt & Lachy for the excellent installation they did at our house yesterday. I was at work and my husband was there when they installed. Please tell them that the shape of the flue is great as my husband wasn’t sure if i would like the bend in it, but it is great. So once again , thank you. We will be sure to recommend this great local company.

Kind regards Karen Muscat

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Hi David & Team,

Just wanted to pass on our thanks again for your help over the weekend. It was so refreshing to meet with someone that isn’t just concerned with selling something as quickly as possible for as much as possible but that actually cares about making sure their customer has left with a good deal and a good experience. We’ll be back in your store for sure.

Cheers, Trent Liddell

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“We have just had the Osburn 2000 installed. Can not be happier. Hawkesbury Heating were fantastic to do business with. Dave was so helpful – installation was a breeze thanks to Mat and Jaden and now our house is so nice and warm. Highly recommend Hawkesbury Heating for their efficiency, helpfulness, great installers and for making my house nice and cosy. We love our new heater. Thank you. ”

-Wendy

 

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Good morning George,

Just a brief email to complement you on your helpful, courteous staff who know their jobs. From Chris who delivered our fire to the competent Mr. Osbourne who installed it. Well done. That’s why we keep coming back for our fires each time we move. Wonderful staff make your business.

Many thanks
Kind regards
Donna And Jude Gauci

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Dear George,

Just wanted to say we had our first fire today with the lovely Morso woodheater. We absolutely love it. Thanks for all your help to make it happen. It’s beautiful!

-Alison Cave

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Dear Tiarna,

Thank you so much for all your help, we absolutely LOVE our fireplace! Our house is so toasty warm all the time. We really can’t thank you enough!

-Sia Smith

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Hi,

I just wanted to thank you for your fantastic service regarding supplying parts for my Jotul 8. George and Tiarna were especially helpful and it’s so nice to deal with friendly, efficient people.

-Annie Lualua

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Our whole experience has been pleasant! From the customer service to the competitive prices and last but not least instillation, thank you team especially Matt and Lachy @ ‪#‎familybusiness‬ . We are very happy customers!

-Amber Watt

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Hi George,

Thank you very much for the tremendous deal you offered us for the Lopi 4415 Gas Heater. Your tradesman Steve did an outstanding job constructing the chimney breast,installing the heater, matching perfectly the decorated cornice & skirting. His attention to detail is the same as if he is working on his own home. He was professional, clean and flexible when we needed to make some minor changes during the job. I would highly recommend your company and Steve to any prospective customer that is considering installing a Lopi Gas heater. We love sitting in front of our new heater enjoying a glass of Shiraz. Fantastic Job, thank you.

Lee & Sharon- Kellyville.

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Hi George,
I was really happy with Matt and thank you for all your help with the gas heater. Your advice was greatly appreciated and the time frame was fantastic.
Thank you very much,
Sarah Rees

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Great store.
Excellent service and product knowledge. Nothing was ever an issue, the team there have been super friendly and extremely accomadating.
The technical information that they knew about there products was fantastic, which no other store we went to were able to answer. Including all the large chain stores. 10 of 10 for me.
I would highly recommend this store to anyone looking to buy a fireplace.
Keep up the great work
Thanks Heaps,
Sam

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Highly reccommend Hawkesbury Heating & Mowers, couldn’t ask for better service, friendly and helpful but more importantly understand the products they sell.
Thank You!!

-Amanda Grima

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Great friendly service and excellent prices! Worth the 2hour drive.

-Paige Beck

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Have dealt with them for a few years and have always found George, Chris and the staff to be very knowledgeable and professional.

-Holly Miller

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Hi George, just wanted to rave about the great job that Matt and the boys did on our fireplace. They were fast, efficient and cleaned up after themselves every day. We had a very large stack put up and covered in stone which looks fantastic. This was a big job- 6 metres! The end result looks amazing and that’s down to the boys and their workmanship. They were helpful from the start to finish with ideas and how they executed the job. We have recommended your place and Matt to a few of our friends who have seen it. The whole process was smooth and fast thank you all so much for our talking piece.

-Rob & Liz Williams, Mulgoa

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We are delighted with our heater and wish to say a big “Thank You” for the efficiency and courtesy we received from all concerned.
Kind Regards,
Lynne & Bill Tocher

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We recently purchased the Masport F7000 Wood Fire Heater from Hawkesbury Heating and couldn’t be more delighted.

From our initial enquiry with David we received professional assistance, with courtesy and good old fashioned respect. David seemed to know just what we needed to meet our specific floor plan layout and overall heating requirements.  The whole process was flawless without any concerns leaving us confident and we were fully informed on the product we were purchasing, the performance expected and appropriate guarantees.

If you like us do not know every specification requirement and or possess a greater knowledge on heating go see someone who does –  see David at Hawkesbury Heating.

Sebastian Cavarra

Harrington Park

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My wife and I would like to thank Steve for his attention to detail and his communication throughout the job it was outstanding.

David & Leanne Wright

 

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Excellent !! Thankyou George, very much for everything you did, chasing up the heaters & great business man, you are, appreciate it. To Steve, excellent !! Thankyou, highly recommend Steve & George. Thank you Hawkesbury Heating. We will be back ..

Greg & Annette Vincent

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Hi David, Thanks for your product knowledge and assistance when we recently purchased a new wood heater. We had been to a number of showrooms in and around the Hills District but we were drawn to Hawkesbury Heating because of your comprehensive range. We are looking forward to the installation of the heater this week!

Regards Paul and Lyn Toohey

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Just wanted to say thank you for an excellent job. I contacted David Saturday a week ago, he gave excellent advice and was very prompt and responsive. My wood heater was installed on Friday and it was an excellent job. Quick, clean and efficient. Thank you for your excellent service!

Kate Sheehan

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David, apologies for not replying sooner but we had to wait for the tiles and I wanted to send a photo of the fire in a finished fireplace. Really happy. Works well in the room and the flame effect is very, very realistic.

Would like to thank you and the company for your service. The fire was delivered probably a week earlier than expected and more than price competitive. This is very impressive when you live in the country. For example, the tiles took 3 weeks to be delivered.

Thanks again,

Peter Hodson

 

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Hi Tiarna,

My heater is looking great and is blasting away keeping me warm. Matt and Jaden both did a great job, they were very pleasant to deal with- they even cut my wood for the night, how nice is that! Thank you for great service again!

Dorine van Kampen